Shipping policy
Our goal is to make your shipping experience as smooth as possible. Check out the details of our shipping policy below:
Processing Time:
- Orders are typically processed and dispatched within 2 business days after payment confirmation, excluding weekends and holidays.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods:
- We currently send our orders using the Royal Mail Tracked delivery service.
Shipping Rates:
- Shipping rates are calculated based on the weight of the items purchased, the shipping method chosen, and the destination address.
- To determine the exact shipping cost for your order, please proceed to the checkout page and enter your shipping address.
Estimated Delivery Time:
- Estimated delivery times vary depending on the shipping method selected and the destination address.
- Standard shipping typically takes 2 to 3 business days for domestic orders.
Order Tracking:
- Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
- You can track the status of your order by entering the tracking number on the Royal Mail website.
Shipping Restrictions:
- We currently ship to the UK only.
- There are postal restrictions on sending cracker snaps that aren't attached to the cracker. We are currently making further enquiries with the Royal Mail and other postal services to find a suitable option for sending these separately.
Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or misdeliveries.
- We are not responsible for lost or undelivered packages due to incorrect shipping addresses provided by the customer.
Shipping Enquiries:
- If you have any questions or concerns about your order's shipping status that aren't answered on the Royal Mail website, please don't hesitate to contact us.